RushEssay.net is operated by PVexperts (“the Company”, “we”, “us”). We decide how your personal data is used and we answer for it, which makes us its controller under data protection law. This policy follows your data from a first visit to a finished order, in the order it arrives. It sits alongside our Terms and Conditions.
When you browse
Every page request carries your IP address, your browser and device type, the page you asked for and the page that sent you. Our own cookies give your browser a random visitor ID and remember how you found the site, first and most recently. For that they keep the campaign tags or ad click identifier in the link you followed, the referring site and the page you landed on.
We run no third-party analytics or advertising tags, so how you use the site is measured only in our own records. Our pages load their typeface from an outside font service, which receives your IP address and browser details in order to deliver it.
The WhatsApp button is a plain link. Nothing from WhatsApp loads until you tap it.
When you use the order form or the price calculator
We record how the form is used, for example when it opens, when a price is calculated and when an order is placed. Each record carries your visitor ID, IP address, approximate country and browser type, and it stays in our own analytics records. Your browser remembers the currency you last chose.
If you type your email address into the order form, it reaches us as soon as it is complete, even if you leave without ordering, and we keep it for up to 45 days. Only the part after the @ goes into our analytics records. We use it to see where orders are left unfinished.
When you place an order
Placing an order opens an account. We keep your email address together with the name, phone number and country the order form asks for, and your time zone if you set one. With each order we keep its instructions, the files you upload, your messages with support and the writer, your order history, and any ratings and feedback you leave.
A session cookie keeps you signed in. We contact you about your orders by email, and by phone or messaging apps if you gave us those contacts.
When you pay
Card payments are handled by third-party payment processors, and we never receive or store your full card number. We see the payment’s status and limited details, such as the last digits of the card, the card’s country and the processor’s fraud signals. If we ask you to verify a payment, for example with a screenshot of the charge in your online banking, the material is used only for that check and deleted afterwards.
While a writer works on your order
Writers see your order’s instructions and files. They never see your name, email address, phone number or payment details. Keep personal data out of your instructions and files, because the writer sees whatever is in them.
When you contact us
Messages you send through your account, by email or on WhatsApp are kept with your account and orders, so support can follow the thread.
Why we use your data
| What we do | Legal basis |
|---|---|
| Run the service, your account and your orders | Contract |
| Take payments, prevent fraud and keep the site secure | Legitimate interests, and legal obligations for payment and accounting records |
| Answer support requests | Contract, or legitimate interests before you have ordered |
| Send service emails about your orders | Contract |
| Send promotional emails | Consent or legitimate interests, always with an unsubscribe link |
| Measure and improve the site | Legitimate interests |
| Comply with the law and answer lawful requests from authorities | Legal obligation |
Legitimate interests means we have a genuine business reason that does not override your rights. You can opt out of promotional emails at any time, through the link in any of them or by writing to support.
Who receives it
Each recipient gets only what its job needs.
- Payment processors and banks.
- Hosting and IT providers, including the font service.
- Email delivery providers.
- The messaging provider behind our WhatsApp inbox.
- Professional advisers, and authorities when the law requires it.
- Other websites and payment pages operated by the Company, where they service your orders and your account.
We do not sell personal data.
Transfers abroad
Our providers may process data outside your country and outside the European Economic Area. Those transfers rely on safeguards such as the European Commission’s standard contractual clauses.
How long we keep it
| Data | Kept for |
|---|---|
| Account and order records | While your account is in use, then as long as disputes, accounting and legal obligations require, and never more than 10 years after your last use |
| Payment verification material | Until the check is done, then deleted |
| Your address on our promotional list | Until you unsubscribe |
| An email typed into the order form without an order | Up to 45 days |
| Visit and order form records in our analytics | 13 months |
We complete a verified deletion request within 14 days, except for records the law requires us to keep.
Your rights
Under the EU and UK GDPR you have these rights.
- Access to a copy of your data.
- Correction of data that is wrong.
- Deletion.
- Restriction of how we use your data.
- Portability, meaning a copy in a format you can take elsewhere.
- Objection to how we use your data, including for direct marketing, which you can refuse at any time.
- Withdrawal of any consent you gave, at any time.
- A complaint to a data protection authority.
Send requests to support@rushessay.com from the email address on your account. We may ask you to confirm your identity, and we answer within one month.
California residents
We do not sell personal information. If you live in California, you can ask what personal information we hold about you and ask us to delete it. Write to support@rushessay.com with “California Privacy Request” in the subject line.
Children
The service is not directed at anyone under 16. Data we find belongs to a child is deleted.
Security
Every page is served over HTTPS. Staff access to personal data is restricted, and card data stays with the payment processors. No system is perfectly secure, so keep your password private and tell support at once if you suspect misuse of your account.
Cookies and browser storage
| Name | What it does | How long |
|---|---|---|
| es_sid | Keeps you signed in and holds your order session | 30 days after your last use |
| es_aid | A random visitor ID that connects your visits with the order form and any order you place | 400 days |
| es_first | How you first found the site | 400 days |
| es_last | How you most recently arrived | 30 days |
| Browser storage | Your chosen currency, whether you have closed the cookie notice, and a flag that reloads the page after a site update | The first two until you clear them, the flag until you close the tab |
All of these are our own. A notice at the top of the page tells you about them, and once you press OK your browser remembers not to show it again. You can block or delete cookies in your browser settings. The site works without es_aid, es_first and es_last, but without es_sid you cannot stay signed in.
Changes to this policy
We publish changes on this page with a new “last updated” date.
Contact
Write to support@rushessay.com, or use the messages in your account.
Last updated